Inbound Calls

Over the last decade we have processed calls for many Fortune 500 companies and small businesses in the retail, communications, travel, hotel, home services, roadside, manufacturing, health and that's just to name a few. 

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Inbound services focus on taking the incoming phone calls to your business or organization. Examples of the many inbound services include: telephone answering, order processing, dispatch and help desk services.

Outbound Calls

Outbound Call Center Services is a leading service that is guaranteed to help organizations with customer retention, sales,  building customer rapport. In addition to the aforementioned things outbound services also include telesales, telemarketing, quality assurance and market research. 

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We make outbound calls for you!. 

Customized Call Center Outsourcing Services

MYDCT can help you design a call center outsourcing program that precisely fits your needs. We will customize your script accordingly, and provide you with highly trained agents who are available 24/7/365 to support your program. Additionally, with our nationwide network of call centers, we can give you access to a wide range of call center expertise in both business-to-consumer (B2C) and business-to-business (B2B) programs.

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MYDCT can also assist with fulfillment, data processing. In addition to our own in-house quality assurance team, we use an independent third-party firm to evaluate our service levels. Isn't it time you put our award-winning call center outsourcing team to work for your business?